At Triple Rope, Customer Satisfaction, Quality, Integrity and Excellence are our major priority
Delivery/Return: FREE within United Kingdom.
All orders are sent via next day delivery if placed before 3pm Monday to Friday. Items shipped on Friday will be delivered on Monday.
*Saturday delivery is available at a cost of £10.80, for delivery & return*
All delivery is subject to the costume needed being available. All costumes are sent & returned with a tracking number, so you can know at any time what's happening.
If your event falls during the weekend, we will ship the item on a Wednesday to arrive Thursday. We do it this way to ensure that in the event no one was around to receive the item, it can be re-delivered on Friday.
Reservation of Costume: We advise customers to reserve costume straight away if it's available on the date of their event to avoid disappointment. However, we only reserve costumes if full or partial payment is received. You can pay £50 to reserve a costume if you don't have the full amount and pay the balance a week before your event.
Hire Cost: Mascot costumes has a flat rental fee of £34.99 for 2 days (48 hour hire). Two mascots can be hired for £65.
There is also a flat £50 refundable security deposit required for one or any amount of costume hired.
*If you want more than two costumes, please contact us for a quote.
Return Date: Item to be returned/mailed back to us on the date stated on your confirmation email. Item is really easy and convenient to return. For how to return item(s) please click here.
Security Deposit and Refunding: Security deposit is £50 and 100% REFUNDABLE upon return of all rental items in good condition
The deposit will be refunded the same day the costume reaches us. All Costumes are sent and returned with a tracking number, Click here to see how to locate your tracking number on the return label.
Damage/Stain: DO NOT smoke (or be near a smoker) while wearing the costume. Don't damage or tear the costume. Stain in excess of normal dirt (washable) may result in forfeiture of your security deposit. If the damage is beyond repair, we will invoice you for the cost of purchasing the costume.
Missing Items: Security deposit will be held for up to 10 days following the original return date to allow for any missing items to be returned. Identified missing items not returned within 10 days from notification date will result in forfeiture of your security deposit.
Alterations: May NOT be made to any item without our prior consent or it may result in forfeiture of your security deposit.
Agreements: The items are not intended to be used or worn by children. Triple Rope shall incur no liability to renter or any other persons for accidents, injuries, or losses caused directly or indirectly by any rented item regardless of whether Triple Rope negligence caused or contributed to any injury, accident or loss. We will recover any costume not returned
Late Fees: £50 per item each week of the delay. When an item is not returned in time, it costs us money. We may refer an external agency to collect our item(s)/money (Purchase cost of the costume) from you in a situation where you don't return our item(s) to us.
*ALL CHARACTER MASCOT COSTUMES ARE GENERIC AND ARE NOT AFFILIATED, LICENSED, OR ASSOCIATED WITH ANY CORPORATION OR TRADEMARK NOR DO WE ADVERTISE THEM AS SUCH.